WhatsApp Automation · Bengaluru, India
A WhatsApp chatbot that answers, qualifies and sells.
The Fifth Kind builds AI WhatsApp chatbots for Indian businesses on the official WhatsApp Business API. The bot replies to every customer message in seconds, 24/7. It answers product and pricing questions from your own data, asks qualifying questions, sends catalogues, quotes and order updates, and hands serious buyers to your team on the same WhatsApp number.
Your customers already message you on WhatsApp. Who answers at 11 pm?
In India, buyers ask about price, stock, delivery and "is this available in blue" on WhatsApp first. Replies that take hours, messages lost in a salesperson's personal phone, and the same questions answered 50 times a day all cost you sales. A WhatsApp chatbot fixes all three.
Instant answers
Trained on your products, prices and FAQs. It answers in natural language, not only "press 1 for sales".
Lead qualification
It asks the questions your salesperson would (requirement, quantity, city, budget) and tags hot leads.
Catalogues, quotes & payments
It shares product catalogues, generates quotations and sends payment links inside the chat.
Order & delivery updates
Customers get confirmations, dispatch alerts and delivery updates automatically.
Broadcasts that convert
Offers go to opted-in customers, and the bot handles the replies that come back.
One number, whole team
A shared inbox means agents take over any chat, and every conversation stays with the business, not in someone's personal phone.
Menu bot vs AI WhatsApp chatbot
| Menu / button bot | AI WhatsApp chatbot | |
|---|---|---|
| How customers interact | Tap fixed buttons | Type anything, in their own words |
| Handling unusual questions | Gets stuck | Answers from your knowledge base, or hands over |
| Languages | One script per language | Replies in English, Hindi or Hinglish |
| Best for | Simple, predictable journeys | Sales questions, product advice, support |
We often combine both: buttons for speed and AI for everything else.
What WhatsApp itself charges (from 1 Oct 2026)
Meta charges businesses per message sent on the WhatsApp Business API. It's separate from what any agency charges to build and run your bot. These are Meta's published India rates as they apply from 1 October 2026, before GST and before any provider markup:
| Message type | Meta rate (India) | Used for |
|---|---|---|
| Marketing | ₹0.8631 / message | Offers, broadcasts, re-engagement |
| Utility | ₹0.115 / message | Order updates, payment reminders, confirmations |
| Authentication | ₹0.115 / message | OTPs |
| Service | 1,000 free / month per number, then ₹0.115 | Replies to customer-initiated chats |
Messages customers send you are free, and 18% GST applies to Meta's charges. From 1 October 2026, service messages beyond 1,000 a month and utility templates sent inside the 24-hour window became chargeable. Businesses that rely on free support replies should review their volumes. Full breakdown: WhatsApp chatbot for business in India: setup & costs.
Source: Meta rate card as summarised by WhAutomate and MyOperator. Rates change; check Meta's current rate card before budgeting.
How we set it up
Number & API
We get your business number onto the official WhatsApp Business API with a verified business profile.
Train the bot
Your catalogue, prices, FAQs and policies become the bot's knowledge.
Design the flows
Greeting, qualifying questions, quotes, payments, handover rules and message templates approved by Meta.
Connect your tools
Leads go to Google Sheets or your CRM, and orders sync with your store or ERP.
Go live & tune
We review real conversations and improve the answers every week in the first month.
Frequently asked questions
What is a WhatsApp chatbot for business?
Can I use my existing business number?
How much does a WhatsApp chatbot cost in India?
Will my account get banned for using a bot?
Can the bot hand over to a human?
Does it work in Hindi?
Turn WhatsApp into your best salesperson.
Message us from the WhatsApp number you want to automate. We'll show you what the bot would say to your customers.